USE CASE · Customer Support

An AI voice agent that answers customers 24/7

Neona's voice support agent handles orders, delivery, refunds, and FAQs in natural conversation. It connects instantly with no wait, handles spikes concurrently, and hands off tricky cases to a human smoothly. Add it to web or phone with no code.

Voice AI by Neosapience, makers of Typecast · 3M+ users · 225 countries

The moment a customer waits, churn begins

Agents are expensive, nights and weekends go uncovered, and queues grow when volume spikes. An AI voice agent answers 24/7 — instantly, concurrently, and consistently.

Why it works

Human-like answers, faster than a human queue

Instant connection

Answers on the first ring with no queue, and scales to unlimited concurrent calls.

Accurate answers

Learns your FAQs, orders, and policies to answer consistently and correctly.

Handoff to humans

Passes complex or sensitive cases to an agent with full conversation context.

Try it

Talk with the voice agent right now

Press the button below to start a real call with the AI agent. No sign-up required.

Scenarios

Handles these inquiries automatically

Delivery statusRefunds & exchangesOrder changesHours & locationBillingAccountsBooking checksOutage notices
Use cases

Who uses it

01 · E-commerce

Order & delivery automation

From order-number lookup to delivery status and refunds, answered 24/7.

DeliveryRefundsExchanges
02 · Service / SaaS

First-line support & triage

Resolves FAQs instantly and triages the rest to the right place.

FAQTriageHandoff
03 · Local business

Phone answering

Never miss a call about hours, bookings, or stock.

PhoneBookingInfo
How it works

Start in 3 steps

1

Connect data

Connect the data you need — docs, FAQs, policies, or curriculum.

2

Set the persona

Shape tone, role, and scope to define the agent. No code required.

3

Connect

Add it via API, web widget, or phone (SIP). STT, LLM, and TTS run as one pipeline.

Embed in one line on web or app
<script src="https://neona.ai/widget.js"
        data-public-key="nsk_wgt_…"
        data-agent-id="YOUR_AGENT_ID" async></script>
FAQ

Frequently asked questions

Does it integrate with our support stack?

Connect order, CRM, and FAQ data via API and it answers from that. It connects via web widget or phone (SIP).

Can it hand off to a human agent?

Yes. Inquiries the agent cannot resolve can be handed off to a human with full conversation context.

Can it take many calls at once?

It handles many real-time voice sessions concurrently, so spikes never create a queue.

Which languages are supported?

Multilingual voice support including Korean and English.

Does setup require development?

Configure persona and answers with no code; integrate via API, widget, or phone.

Automate support, around the clock

Try instantly — no sign-up, no credit card